Follow up every enquiry, automatically
We don't just help bring in more enquiries. We help with what happens after.
Our work in month one is free, then £350 a month if you choose to continue. No contract. Any ad spend is yours, paid straight to Google or Facebook, and only if you want ads.
Registered UK company · Price on the website · No contract · Anything we build is yours
Where enquiries usually get lost
- A missed call nobody rings back. The garage is under a car when someone rings about an MOT. By the time anyone checks the phone, they've booked in somewhere else.
- A slow reply. A form or a Facebook message sits there until the evening. By then the person has asked three other places.
- A quote that goes quiet. A roofer sends a price for a big job and hears nothing. Nobody chases it, so nobody knows if it was the price, the timing or just a busy week.
- No record of who asked. Enquiries are spread across texts, voicemails, emails and the back of an envelope, so some get forgotten.
None of this means you're bad at what you do. It's what happens when you're busy doing the work.
What we set up
Follow-up is part of the £350. For £350 a month we run your Google and Facebook ads, sort out your Google Business Profile, build you a website if you don't have one, set it up for Google search (SEO), and set up automatic follow-up for your enquiries. We agree exactly what your business needs before you go ahead.
In plain terms, it's a mix of simple automations, systems and processes:
- An automatic first reply to every form and message. People know you've got their enquiry, so they're less likely to keep ringing round.
- An automatic reply to missed calls. A missed call gets a text back, like "Sorry we missed you, we'll ring you back by 5". That way, a salon that misses a booking call while it's with a client has a better chance of keeping the booking.
- Automatic quote reminders at set points, with ready-written messages you can send in seconds, so each quote gets a polite chase at the points you agree, not just the ones you remember.
- One simple system for every enquiry, showing where it stands. Who's waiting for a price, who's said yes, who's gone quiet, at a glance.
- A simple process for your week, so every enquiry gets a reply and a follow-up, even on busy days.
- Knowing where each enquiry came from, so you can see which of your marketing is worth keeping. How tracking works
If you need a domain, hosting or a paid tool, it's set up in your name and paid by you, because it's yours.
After the job, inviting the customer to leave an honest review, and replying to it, is part of following up too. How we look after your Google listing
What you do, and what we do
You still answer the phone, give the quotes and do the work. Nothing replaces you talking to your customers.
We make sure nothing slips: the reminders go off, the messages are ready to send, and the list stays up to date. We won't pretend software can do it all for you.
What it isn't
- Not spam. Messages go only to people who got in touch with you first.
- Not pushy. A quick reply and a polite follow-up or two, then it stops. Every follow-up lets the customer say no more messages, and it stops at once if they do.
- Not from a stranger. Messages go out in your business name, in wording you've seen first.
What's yours
The list of enquiries, the message templates and any accounts behind them are set up in your name. If you stop working with us, it all stays with you.
Follow-up questions
Will it make me look pushy?
Not if it's done right. A quick reply and one polite follow-up come across as organised. You choose the wording, and it stops once the customer has answered or after a couple of tries.
Do I need new software?
Usually not much. Where we can, we use what you already have.
Does it work if most of my work comes by phone?
Yes. A lot of follow-up is about the phone: replying to missed calls, ringing back at a set time, and keeping a note of who called about what. Your customers don't have to fill in a form for any of it.
Get your plan
Leave your details and we'll ring you to talk through how enquiries come in and what happens to them. Everyone we speak to gets a written plan, whether they work with us or not. How the first month works · See the price in full · Who we work with